Terms of service

Last updated: [Insert Date]

1. Overview

This website is operated by KitchoraUK (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”).

Please read these Terms carefully before using our website. If you do not agree, you may not access or use our services.

2. Eligibility

By using this site, you confirm that you are at least 18 years old or have permission from a parent or guardian.

3. Products & Descriptions

We aim to display product descriptions, images, and pricing as accurately as possible.

However:

  • We do not guarantee that all product descriptions or images are completely error-free
  • Colours and appearance may vary depending on screen settings
  • We reserve the right to correct errors at any time without notice

4. Orders & Acceptance

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Refuse or cancel any order at any time
  • Limit quantities purchased per person or order
  • Cancel orders suspected of fraud or misuse

If your order is cancelled after payment, you will receive a full refund.

5. Pricing & Payments

All prices are shown in GBP (£) unless stated otherwise.

We accept secure payments via third-party providers such as:

  • Credit/Debit cards
  • PayPal
  • Shopify Payments (or equivalent)

We reserve the right to change prices at any time without notice.

6. Shipping & Delivery

We aim to process and ship orders as quickly as possible.

Estimated delivery times will be shown at checkout, but are not guaranteed.

We are not responsible for delays caused by:

  • Courier issues
  • Customs delays (if applicable)
  • High demand periods
  • Incorrect shipping information provided by the customer

7. Returns & Refunds

We offer returns in accordance with UK consumer law.

You may request a return if:

  • The item is faulty or damaged
  • You received the wrong item

Depending on the product, we may offer:

  • Replacement
  • Refund
  • Partial refund where appropriate

To request a return, contact us at: support@Kitchora.com

8. Right to Cancel (UK Consumers)

Under the Consumer Contracts Regulations, UK customers generally have the right to cancel orders within 14 days of receiving goods, unless the item is exempt.

Returned items must be:

  • Unused
  • In original packaging (where possible)

9. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Loss of profits or revenue
  • Delays outside our control
  • Improper use of products

All products should be used according to manufacturer instructions.

10. Intellectual Property

All content on this website (including logos, images, text, and design) belongs to Kitchora and may not be copied or used without permission.

11. Third-Party Services

We may use third-party services for:

  • Payments
  • Shipping
  • Marketing tools

We are not responsible for the actions or policies of these third parties.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms at any time. Changes will take effect immediately once posted on the website.

14. Contact Information

If you have any questions about these Terms, contact us at:

📧 Support@Kitchora.com
🌐 Kitchorauk.com